Fix payment bug, such as declined or incomplete transactions

If you have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the result y'all're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to united states, please do so. The other steps listed are unlikely to resolve this outcome.
  • Bank check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments heart settings. If they don't match, update your address in your Google payments center, and attempt the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the all-time interface for your calculating device:
    • If y'all're using a desktop computer, effort the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If yous're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Effort creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired carte du jour"

Check to see if your payment method is upward to appointment. If it isn't, update information technology in the Payments heart.

"Unable to complete transaction. Delight use another grade of payment."

Note: These steps as well apply if you come across the error message "Your payment didn't go through. Delight try a unlike payment method or try again subsequently."

Try the following:

  1. Cheque to encounter if your payment method is upwards to engagement. If information technology isn't, update information technology in the Payments eye, then try your purchase again.
  2. Brand sure you have plenty money in your account for the purchase.
  3. If you're nonetheless having issues, contact your depository financial institution to meet if there's a problem with your account.
  4. Endeavor making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a picayune more information to protect your account against fraud.
  • We need a niggling more data to comply with European union law (European customers only).

To prepare the issue, effort the following:

  1. Get to the Payments center.
  2. Take action on whatsoever errors or requests in the payments heart.
    1. You lot might need to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are upward to appointment.

"Unable to procedure payment: Low card balance"

You might non have enough funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the card before you tin utilize it over again:

  1. Become to pay.google.com and sign in to your business relationship.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within 2 days, you'll find a temporary accuse on your card argument forth with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google chosen "GOOGLE TEST," with an eight-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't apply this card for this purchase. Try to brand the purchase again with a different card.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Acquire more almost what to practice if you temporarily or permanently airtight your payments profile.

If y'all're even so having trouble, contact support.

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